Frequently Asked Questions
On this page you will find the most frequently asked questions, with our answers as accurate and detailed as possible, to meet the needs of everyone wishing to book a stay at Hotel Bellavista in San Bartolomeo al Mare.
1) How do I make a booking?
Go to this link and follow the booking process. You’ll find all the instructions there.
2) How do I pay the deposit?
You can pay the deposit using one of the following methods
- bank transfer to Intesa San Paolo, Diano Marina IM branch, IBAN IT88Z0306949000100000004710, payable to Paola Arcolao, specifying the booker’s name, arrival date and departure date in the payment reference.
- by credit card, followed by a confirmation email containing the same details.
3) How do I know if the payment has been received?
Please email us a copy of the payment receipt. As soon as we receive the deposit, we will send you an email confirming your booking (your booking will only be considered confirmed from that point onwards).
4) I have already paid the deposit but need to cancel my booking; what should I do?
Cancellation is free of charge up to 5 (five) days before arrival. If you cancel after this deadline, the deposit will be retained or your credit card will be charged an amount equal to 30% of the total cost of your stay; in the event of a no-show, the full cost of your stay will be charged.
5) Do you accept credit cards and cheques?
Payment can be made by credit card (Visa and Mastercard), Scalapay, debit card or cash. We do not accept cheques.
5) What time are rooms available on the day of arrival?
Rooms will be available from 2.00 pm.
6) What time do I need to vacate the room on the day of departure?
You must vacate your room by 10.00 am on the day of departure.
7) Do you offer a late check-out service for cycling guests?
Yes, a dedicated service is available for cycling guests who wish to stay beyond the standard check-out time. Once you have vacated your room, you may use the bike room, which features two adjoining rooms and a bathroom with a shower, complete with towels. The service is available at a cost of €10 per person. We recommend booking in advance, as the service is subject to availability.
9) I’ll be out late tonight: is it a problem to return to the hotel?
No, guests are provided with a badge that allows entry and exit 24 hours a day.
9) Are pets allowed?
Yes, pets are welcome. There is a supplement of €20 per stay. For one-night stays, the supplement is reduced to €10. Please let us know if you’ll be bringing a pet when you book.
10) I’m arriving by train – do you have a shuttle service?
We require advance notice of your train arrival time so that we can organise transport efficiently. Upon arrival at Diano station, please call us: within a few minutes, our shuttle will come to collect you and take you to the hotel.
11) Is there a charging facility for electric bikes?
Yes, our bike room is equipped with dedicated charging points for electric bikes.
12) Is it possible to hire bikes?
Yes, guests can make use of our bike hire service. For availability, types of bikes and rates, we recommend contacting reception when making your booking.
13) Do you have secure bike storage?
Yes, we provide our guests with a secure bike room dedicated to bicycle storage. The space is accessible exclusively to hotel guests and designed to ensure complete peace of mind during your stay. It is equipped with tools for basic repairs and day-to-day bike maintenance.
14) What are the meal times?
Breakfast is served from 07.30 to 10.00 as a self-service buffet in the restaurant (coffee and croissants are available later at the bar). A restaurant service is available (on request) from 12.30 to 14.30 and from 18.30 to 21.30.
15) How far are you from the town centre?
The hotel is about 700 metres from the seafront promenade: it’s about a 10-minute walk.
16) Does the hotel have a charging point for electric cars?
Yes, the hotel has a charging point for electric cars. Charging is available on a pay-as-you-go basis at a fixed rate, offering guests a convenient and sustainable service during their stay.
17) I have some food intolerances: will I find something suitable for my needs?
Our staff are on hand to cater to all your requirements. We recommend that you specify your requirements when booking.
18) What meals are available for children?
The staff are on hand to prepare bespoke dishes according to your requests. We recommend that you specify your requirements when booking.
19) Is it possible to request a cot for children?
Yes, you can request an additional cot. This service is included for guests booking directly via the website. To ensure availability, we recommend requesting one at the time of booking.
20) What are the swimming pool opening hours?
The swimming pool opens at 9.00 am and closes at 7.00 pm (swimming caps are not required).
21) Is Wi-Fi free?
Yes. Internet access is included in the price of your stay.
22) When can I settle my bill?
If you’re leaving in the morning before 8.00 am, it’s best to ask for the bill the evening before you leave.
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